August 4, 2017
A big thank-you to my colleague Hazel Olague because she always takes on her job with a warm, compassionate attitude. We work at USC Fertility, a 95% cash-based clinic, and work with patients who thrive from a warm and understanding environment since they are taking hormone medications for their treatment – making them extremely emotional. Hazel Olague is one of our financial counselors, making it one of the most difficult jobs to do – asking for a multi-thousand dollar payment from an emotional patient – while still being able to provide comfort and understanding. Hazel is also our top collector at our clinic.
From Johanna Morales